Orders and Shipping

Orders

You can view all order details by consulting the order confirmation email we have sent you. If you have an account, you can view all information by going to the “orders” section.

Shipping times and costs

Timing may slightly change in certain periods of the year or due to causes of force majeure.

Shipping tothe countries within the EU will be charged at €10.

We also deliver to countries outside the EU, in which case we ask you to contact us to continue your order by email. We will confirm availability and issue you with an invoice, exclusive of VAT if applicable, including shipping costs. Payment can be made by bank transfer prior to shipping or by purchasing an online voucher. All taxes and import duties applicable will have to be paid for by the customer when they receive the parcel.

 All orders are usually processed within 24 hours of receiving the order. Please allow extra time in times of sales. Shipping is carried out by GLS, and usually takes 1-2 business days within Austria and 2-5 business days inside the EU. Parcels outside the EU (USA, Japan) are handled by the Austrian Postal service and take between 6 and 14 days. Please get in contact with us if you require exact shipping times for your country.